Privacy Policy

1. Introduction

TrackFit ("we", "our", "us") is committed to protecting the personal data of gym owners, staff, and athletes who use our platform. This Privacy Policy explains what data we collect, how we use it, and your rights under the General Data Protection Regulation (GDPR) and applicable Greek law.

2. Data We Collect

We collect the following categories of personal data:

• Account data: name, email address, phone number, gym name.
• Member data: athlete profiles, membership plans, attendance records, and class bookings entered by gym owners.
• Usage data: feature interactions, session logs, and device information collected automatically.
• Billing data: invoicing details exchanged directly between you and TrackFit.

3. How We Use Your Data

We use your personal data to:

• Provide and maintain the TrackFit service.
• Process subscriptions and manage your account.
• Send transactional communications (e.g. receipts, renewal notices).
• Improve the platform through aggregated, anonymised analytics.
• Comply with legal obligations.

We do not sell your personal data to third parties.

4. Legal Basis for Processing

We process your personal data on the following legal bases: performance of a contract (providing the service you signed up for), compliance with legal obligations, and our legitimate interests in operating and improving TrackFit.

5. Data Retention

We retain your account data for as long as your subscription is active and for a reasonable period thereafter to comply with legal obligations. Member data entered by gym owners is retained until the gym owner requests deletion or terminates their account.

6. Data Sharing

We share data only with trusted service providers who assist in operating TrackFit (e.g. cloud infrastructure, email delivery). All processors are contractually bound to handle your data securely and only for the purposes we specify. We do not share personal data with advertisers or unrelated third parties.

7. Your Rights

Under GDPR, you have the right to access, correct, delete, or restrict processing of your personal data. You also have the right to data portability and to object to processing based on legitimate interests.

To exercise any of these rights, contact us at privacy@trackfit.io. We will respond within 30 days.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is completely secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or in-app notification before they take effect.

10. Contact

For any privacy-related questions or requests, contact us at privacy@trackfit.io.